TERMS AND CONDITIONS
ABOUT THESE CONDITIONS - BY AGREEING TO THESE TERMS AND CONDITIONS YOU ALSO AGREE TO THE WAIVER AND RELEASE
This Website and the Goods and Services displayed on it are provided by Sweat Room Limited and its subsidiaries (collectively referred to in these Conditions as "we", "us" and "our"). Further information about us is set out at Condition 19. When we refer to "you" and "your" we mean the user of this Website, purchaser of Goods or user of our Services.
These are the terms and conditions which apply to your use of this Website and the purchase of Goods and Services from us. If you do not agree to these Conditions, you must not use this Website.
You should read these Conditions carefully before using this Website or purchasing any Goods or Services from us.
We reserve the right to change these Conditions at any time.
Any changes to the Conditions will be effective after the change is published on this Website. You should check these Conditions before each order as they may have changed since your last visit.
If you have any questions about the Conditions, the Services or this Website, please contact us using the contact details in the “Contact” section of this Website.
When the following words with capital letters are used in these Conditions, this is what they mean:
“Class” any exercise class provided by us or on our behalf at the Studios as part of the Services;
“Conditions” the terms and conditions as set out in this document and as amended from time to time;
“Classes” classes purchased via our Website, in person at our Studios, or over the telephone and used to make bookings for Classes;
“Goods” any Goods offered for sale at any of our Studios;
“appointments” Personal Training available to you via this Website, including the Classes; Personal Training:
“Studios” any of our studios, as published on our Website from time to time; and
USERS OF OUR CLASSES or PERSONAL TRAINING SESSIONS.
You must be aged 16 years or over to attend any of our Classes or to use any of our facilities at the Studios unaccompanied. Anyone under the age of 16, no younger that 14 must have parental/guardian consent before attending our Classes and using our facilities. This consent form is available at all of our studios and needs to be completed before booking a class.You agree to comply with our Class rules which you can see online or displayed in all of our locations. The access rules relate to our opening hours, use of our facilities and your conduct.Instructors and Classes are subject to change at any time and you will be informed of this change via email and/or SMS.
We reserve the right to refuse you access to the Studios and suspend or terminate your use of the Services if we reasonably consider that your conduct is damaging to our reputation, is in breach of these Conditions or would otherwise be in the interests of other users of the Studios or participants in our Classes.
HEALTH COMMITMENT STATEMENT
Our staff, agents and subcontractors are not medically qualified so if you have any doubts about your fitness or capability to exercise, we strongly recommend that you get advice from a doctor first. For safety reasons, you are responsible for correctly using our facilities and agree to keep to the conditions in the Health Commitment Statement which you agreed to when registering for an account on our Website. A copy of our Health Commitment Statement is available here or a hard copy is available at all of our locations.
Classes and Personal Training
To book a Class or Personal Training session your account must include at least one purchase amount, unless specified at time of booking. One Class or Personal Training Session entitles you to attend one Class or one Personal Training Session.
You can purchase Classes or Personal Training Sessions via our Website. Multiple Classes or Personal Training can also be purchased as blocks at discounted rates.
Price details are available on our Website and shall be such prices as determined by us from time to time.
Blocks purchased as part of Intro offers will expire 4 weeks from purchase. Blocks of 5, 10 purchased will expire 6 months from purchase. Blocks of 10 or 20 will expire 12 months from purchase. From time to time, we may offer further discount to our blocks with a reduced expiry date.. Blocks cannot be extended beyond the expiry dates agreed at the time of purchase, unless in exceptional medical circumstances.
Personal Training and Class bookings are not transferable to any other person and you should not allow anyone else to book Classes or Personal training sessions using your sessions.
Subject to any statutory right of cancellation, payments for blocks are non-refundable unless otherwise stated in these Conditions.
Voucher codes are unique to each offer. Offers are subject to our discretion and may be withdrawn at any time and without notice. Vouchers cannot be re-used and are valid once per customer/per address.
In certain circumstances you will be issued with free “SWEAT JUNKIE FRIENDS CREDIT”. SWEAT JUNKIE CREDITS can be used to book another person a space in a Class you are also booked into. h
For some workshops, classes, events or personal training you may be required to purchase what is known as a 'Special class/session’. These classes, Personal sessions will have a different monetary value to standard class or personal training sessions purchased on the 'buy blocks/sessions’ page and can only be used to book into specific workshops, classes or events. These classes or appointments are only refundable up to 72 hours before the class start time.
If you want to arrange a private class, please contact the studio at which you want to host the private class. Payment must be made in full at least 7 days in advance of the class. For these classes, the 12 hour cancellation policy does not apply. Instead, a 7 day cancellation policy will apply. If you cancel before this time, please contact the studio team to arrange a full refund. If you cancel with less than 7 days notice you will not receive a refund.
You acknowledge that Sweat Room Ltd charges fees for its services, and Sweat Room Ltd reserves the right to change its fees from time to time in its discretion. If Sweat Room Ltd terminates your account because you have breached these Terms and Conditions, you may not be entitled to a refund of any unused portion of classes, sessions or services bought.
For promotional sales, we may offer classes, Personal training that have a shorter expiry than the standard expiry dates of our blocks. This will be made clear at the point of purchase and in the confirmation email. We will not be able to extend these blocks, sessions beyond the expiry date in any circumstances. No discounts available on these blocks sessions.
BOOKING A CLASS or APPOINTMENT
You can check availability and book Classes or appointments in advance online via our Website. When you book a Class or appointment, one Class or one appointment will be deducted from your account unless otherwise stated on the website.
We make every effort to ensure that there are a suitable number of Classes available at different times of the day. However, classes are subject to availability and we do not guarantee that spaces will be available in any given Class, even if you have sufficient classes left in your account.
We have a 24-hour cancellation policy. If you cancel your spot or appointment more than 24 hours before the start of your class or appointment, your credit will automatically be refunded.
If the Class you wish to attend is fully booked, you may choose an alternative Class with remaining spaces. Alternatively, you may join a waitlist for the fully booked class.
If you join the waitlist and a space becomes available, a class will automatically be deducted from your account and you will be automatically added to the Class up to 2 hours before the start. You will be notified by e-mail and/or text message if you are automatically added to a Class.
Waitlist entries will automatically be allocated when a seat becomes available, up until 2 hours before the class start time - please ensure that you remove yourself from the waitlist if you don't think you'll be able to make it to a class on time. You can cancel your waitlist at any time up until they are allocated for a full refund. If a space becomes free within 2 hours of the start time, all remaining customers on the waitlist will be sent an email asking if they would like to accept the booking. In order to do this, customers need to click on the link in the email to book a spot in the class. This is allocated on a first come first serve basis.
If you join the waitlist and a place on the fully booked Class does not become available you will be notified by e-mail and/or text message. You will not lose a credit for this.
If we cancel a class, your Class will be refunded unless otherwise stated. We will notify you of this via email or telephone call.
If you change your mind about any Goods purchased from us, you may return them to any of our Studios within 7 days with your receipt and we will give you a full refund provided that the Goods are unused and are not damaged. This does not affect your statutory rights as a consumer.
USE OF OUR WEBSITE
Use of our site includes accessing, browsing or registering to use our Website. By using the Website, you are confirming that you accept these Conditions and that you agree to comply with them.
We may update this Website from time to time and may change the content at any time. Any of the content on our Website may be out of date at any given time and we are under no obligation to update it. We do not guarantee that our Website, or any content on it, will be free from errors or omissions.
We do not guarantee that our Website, or any content on it, will always be available or be uninterrupted. Access is permitted on a temporary basis and we may suspend, withdraw, discontinue or change all or any part of our Website without notice. We will not be liable to you if for any reason our Website is unavailable at any time or for any period.
By accessing this Website, you agree that you will access its contents solely for your own use. You may print out a single hard copy of any part of the content of this Website for your use in accordance with these Conditions. You must not modify the copies of any materials on this Website in any way and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any text. Our status (and that of any identified contributors) as the authors of content on our Website must always be acknowledged. You must not use any part of the content on our Website for commercial purposes without obtaining a licence to do so from us or our licensors. If you print off, copy or download any part of our Website in breach of these Conditions of use your right to use this Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
Except as expressly permitted by clause 7.4, you may not (except to the extent required in order to use this Website in accordance with these Conditions) copy, store in any medium (including in any other Website), distribute, transmit, re-transmit, broadcast, modify, delete or show in public any part of this Website or systematically extract material from this Website or any document available through it, create any derivative works from it or in any other way exploit commercially all or any part of this Website or any document available through it without our prior written consent.
This Website should only be accessed using a computer linked to a secure network environment.
We cannot guarantee that this Website will operate in accordance with your expectations or will be error free. If you are aware of any error on this Website please contact us by email at firstname.lastname@example.org and we will endeavour to correct it.
It is our policy to virus check documents and files before they are posted on this Website. However, we cannot guarantee that documents or files downloaded from this Website will be free from viruses. Accordingly, for your own protection, you must use virus-checking software when using this Website. We exclude to the fullest extent permitted by law, all liability (save in respect of death or personal injury caused by negligence and for fraud) in connection with (a) any damage or loss caused by errors, computer viruses, other malicious code or harmful components originating or contracted from the Website or from any third-party Websites linked to this Website and (b) any interruptions in your access to the Website.
You must not misuse our Website by knowingly introducing computer viruses, other malicious code or harmful components. You must not attempt to gain unauthorized access to our Website. You must not attack our site via a denial-of–service attack or a distributed denial-of-service attack. By breaching this clause you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately and you will indemnify us for any breach, which means that you will be responsible for any loss or damage we suffer as a result of you not complying with this clause.
YOUR USERNAME AND PASSWORD
Certain areas of our Website are restricted and may only be accessed if you are registered with us and have been issued with or have chosen a username and password.
You must not allow any other person to use your username, password or other login details and must treat such information as confidential and must not disclose it to any third party. If you believe or suspect that someone else knows your login details you must contact us as email@example.com as soon as possible.
We reserve the right to disable any user identification code or password used to access to this Website at any time if in our reasonable opinion you have failed to comply with these Conditions.
You shall not obtain or attempt to obtain unauthorised access to an area of this Website which is only accessible with a username and password other than that which has been identified as being available to you through the logins and passwords notified to you and you will not attempt to evade our authentication or security procedures nor assist, encourage or permit any other person to do any of the above things.
You should be aware that some of the documents, files and other information may contain personal data subject to applicable data protection legislation. You must not use that data contrary to such legislation.
We shall not be liable for any losses you suffer as a result of unauthorised access to your account until such time as you have informed us of unauthorised use or possible unauthorised use of your login details or of a breach of security at firstname.lastname@example.org .
If you are accessing an area of our Website protected by a username and password to use the Services available through it otherwise than in the course of your business, you have certain statutory rights as a consumer regarding the performance of Services. These statutory rights will not be affected by any statement contained in these Conditions.
We are the owner or the licensee of all intellectual property rights in this Website and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. The design and layout of this Website are protected by copyright, database right, design rights and other similar laws and may not be copied or imitated in whole or in part.
The trade marks, logos and trade names displayed on the Website ("Marks") are the property of SWEAT ROOM Limited or other third parties. You are not permitted to download, copy, modify or use the Marks without our prior written consent or the consent of such third party who may own the Marks. (See also the section below on Trade Marks.)
We and our suppliers own the intellectual property rights in the software that runs this Website. Save to the extent expressly permitted by applicable laws, you must not copy, modify, download, distribute, decipher, de-compile, interfere with or attempt to interfere with that software without our prior written consent.
Subject to Condition 10.2, we will compensate you for any loss or damage you may suffer if we fail to carry out our obligations under these Conditions or to a reasonable standard or breach any duties imposed on us by law (including if we cause death or personal injury to you by our negligence) unless that failure is attributable to:
a) your own fault;
b) a third party unconnected with our obligations under these Conditions; or
c) events which we could not have foreseen or forestalled, even if we had taken all reasonable care.
Our liability to compensate you (in the case of loss or damage other than death or personal injury) is limited to a reasonable amount having regard to such factors as whether the damage was due to a negligent act or omission by us.
OTHER RELEVANT POLICIES
You agree that SWEAT ROOM Ltd is in no way responsible for the safekeeping of your personal belongings while you are present in the studio. You assume all risk of loss for any of your personal belongings.
We reserve the right to vary or amend these Conditions from time to time. Any changes shall take effect upon posting to this Website and our provision of Goods and Services to you.
If any of these Conditions are or becomes illegal, invalid or unenforceable in any jurisdiction, that shall not affect:
the legality, validity or enforceability in that jurisdiction of any other term or condition, which shall continue to have full force and effect; or the legality, validity or enforceability in other jurisdictions of that or any other term or condition, which shall continue to have full force and effect.
RIGHTS OF THIRD PARTIES
A person who is not a party to these Conditions may not enforce any of them under the Contracts (Rights of Third Parties) Act 1999.
No waiver of any of these Conditions shall be valid unless provided in writing by us.
GOVERNING LAW AND JURISDICTION
Any dispute arising between you and us in relation to these Conditions shall be governed by English law.
We both agree to submit to the non-exclusive jurisdiction of the English courts. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
SWEAT ROOM Ltd reserve the right to withdraw, vary or amend any promotion, discount or competition at any time.
INFORMATION ABOUT US
SWEAT ROOM Limited is a company registered in England and Wales under company number 08155463 whose registered office is at 1 Brookmans Ave AL97QH VAT number is 278182766
© 2018 SWEAT ROOM